Sinclair Moving & Storage

Congratulations to the owners and managers of Sinclair Moving & Storage on having THE ace team. Everyone I've ever dealt with at Sinclair has been professional, courteous and can-do. Each has been a great resource to me over the past 8-ish years through several residential and business moves.

Starting with when you transferred my furnishings from the long haul trailer into the center of town, then into your storage facility, again last year when I brought some of the items up here, then when your crew prepared 5 big items for donation to Habitat for Humanity Re-Store, and yesterday when my precious things were delivered to me here in NYC.

I feel lucky to have had your support through all these moves and recommend you without reservation. Thank you.

Move size: 3 Bedroom Home Service cost: $3000

We used Sinclair (Mayflower) Movers for our move from Philadelphia to Orlando. Huge mistake. We had set items aside to transport in our car. When we went to retrieve these items they were gone. These items were electronics and clothes. When we notified the foreman he told us the workers must have packed our stuff but that it would arrive at our new home. Much to our dismay it did not. We realized most of the workers did not speak English and therefore the foreman was not able to ask them if they had actually loaded our stuff onto the truck. We contacted Sinclair several times. They kept telling us they were “searching” for our items. Since we were getting no resolution we filed a claim. It was denied because when the movers unloaded our stuff they had us sign a form saying we had received everything and they used this as their excuse not to reimburse us. We now realize signing this was a mistake. We thought we were acknowledging delivery not that everything was received. There was no way for us to know if everything was delivered at that point. We went back to Sinclair to seek resolution. They gave us the run around for months then offered us less than half of what it would cost to replace our items. Since we were tired of the hassle we agreed. However, we never received the check they promised. In addition to this we discovered more missing items! We have moved several times and used various movers. This move with Sinclair (Mayflower) was by far the worse.

Move size: 4+ Bedroom Home Service cost: $9200

I hired Sinclair Moving and Storage (contracted by Mayflower aka Unigroup) to move my one bedroom apartment from Philadelphia to Miami. Below are the highlights of my experience thus far with my move:

1. On the day of move, I was told that nobody had informed the movers that they would need to pack my fragile items, even though I communicated that directly with the sales agent at time of proposal and contract draft. I ended up paying another almost 1000.00 to have my items packed. My move was delayed one day because of this.

2. I was given a guaranteed delivery day in Florida of 11 days after pickup, however my shipment did not arrive until TEN DAYS after the GUARANTEED date. The move coordinator informed me that my items had been sitting in the warehouse in New Jersey until the day of expected delivery in Florida because they could not find a container for my items to ship down. Unacceptable.

3. One of my large furniture pieces (my dresser) was shipped to ARIZONA instead of Florida. I have STILL NOT received it and the estimate for arrival at the warehouse in Florida is over 1 month after it was picked up in Philadelphia. Completely unprofessional and unacceptable.

4. I was delivered the completely wrong mattress. Nobody knows where my mattress is and I am left with somebody else's mattress. Disgusting.

5. Significant damage to multiple pieces of furniture including end tables and cocktail tables. The claims process is a nightmare.

6. Customer service is absent at this company - I asked the moving coordinator to speak with a supervisor multiple times and my request was unanswered and avoided.

Please avoid this company as I would not want anyone to go through the horrendous experience I have gone through so far.

Move size: 1 Bedroom Home Service cost: $4580

We arranged for packing and shipping. The driver was not careful with collectables and furniture. He dropped a nightstand and we found various small dents and scratches on furniture. They were in such a hurry to leave they didn't even touch anything up. He spent a lot of time trying to arrange the next pick-up, so it was really slow.

Upon arrival, they showed us a dish box of the most important collectables that had been dropped and also dented on the top. The top items were not damaged but when we got further down several items were broken including a tempered glass tabletop and antique bowl that was smashed. Not enough to claim with our deductible.

The good side is that they arrived on schedule and dropped our items off in the early part of the delivery window.

Service cost: $4000

Move was horrible and the staff at Sinclair was rude, disrespectful, and careless. Quote was way off track and we had to hire an additional moving company last minute to move plants that Sinclair would not move. We also had to make several trips back and forth with our own vehicle to move items that did not fit in the truck because they sent the wrong size truck. We filed a claim on October 1,2011 to cover damages and we are still waiting for the check to this day. Several of our large items were never unpacked and set up nor was any of the beds or furniture. All items were put in the basement and we had to move everything upstairs. The owner was rude and said " sue me if you want" I have all intentions of doing so. If you care about your property DO NOT USE SINCLAIR.

Service cost: $6000

Do not use this moving company. I thought this was a reputable company under the umbrella of Mayflower, I was wrong. Nick gave me my estimate. He included my paddle board, which I explained was 10ft long. When the movers arrived they were rude and said that there was more stuff than they were told. Nothing was added from the original estimate. Then, they refused to take the paddle board, and said that it was too big. It was listed on the origional quote. Then they flat out lied and said they would pay to have it shipped through UPS and credited me $200, knowing its a $900 shipment. This is a lying, sleezy company. They are unprofessional and would not even call me back to discuss these issues. I would advise anyone NOT to use them. I am very sorry I did not go with United, they have a much better reputation for a reason.

Service cost: $2971

The crew that moved us did an excellent job all the way around.  They made it easy for us. The job was fast and efficient without a hitch. They packed in three hours. We were amzed. It was our first experience with a moving company. They were all gentlemen and fun to work with. One guy even had to disassemble our armoire and put it back together. I highly recommend them. We would definitely use them again. The company from the owner, office and movers were all totally professional.Thanks guys!

Service cost: $2400