Sinclair Moving & Storage

We used Sinclair (Mayflower) Movers for our move from Philadelphia to Orlando. Huge mistake. We had set items aside to transport in our car. When we went to retrieve these items they were gone. These items were electronics and clothes. When we notified the foreman he told us the workers must have packed our stuff but that it would arrive at our new home. Much to our dismay it did not. We realized most of the workers did not speak English and therefore the foreman was not able to ask them if they had actually loaded our stuff onto the truck. We contacted Sinclair several times. They kept telling us they were “searching” for our items. Since we were getting no resolution we filed a claim. It was denied because when the movers unloaded our stuff they had us sign a form saying we had received everything and they used this as their excuse not to reimburse us. We now realize signing this was a mistake. We thought we were acknowledging delivery not that everything was received. There was no way for us to know if everything was delivered at that point. We went back to Sinclair to seek resolution. They gave us the run around for months then offered us less than half of what it would cost to replace our items. Since we were tired of the hassle we agreed. However, we never received the check they promised. In addition to this we discovered more missing items! We have moved several times and used various movers. This move with Sinclair (Mayflower) was by far the worse.

Move size: 4+ Bedroom Home Service cost: $9200

Congratulations to the owners and managers of Sinclair Moving & Storage on having THE ace team. Everyone I've ever dealt with at Sinclair has been professional, courteous and can-do. Each has been a great resource to me over the past 8-ish years through several residential and business moves.

Starting with when you transferred my furnishings from the long haul trailer into the center of town, then into your storage facility, again last year when I brought some of the items up here, then when your crew prepared 5 big items for donation to Habitat for Humanity Re-Store, and yesterday when my precious things were delivered to me here in NYC.

I feel lucky to have had your support through all these moves and recommend you without reservation. Thank you.

Move size: 3 Bedroom Home Service cost: $3000

I hired Sinclair Moving and Storage (contracted by Mayflower aka Unigroup) to move my one bedroom apartment from Philadelphia to Miami. Below are the highlights of my experience thus far with my move:

1. On the day of move, I was told that nobody had informed the movers that they would need to pack my fragile items, even though I communicated that directly with the sales agent at time of proposal and contract draft. I ended up paying another almost 1000.00 to have my items packed. My move was delayed one day because of this.

2. I was given a guaranteed delivery day in Florida of 11 days after pickup, however my shipment did not arrive until TEN DAYS after the GUARANTEED date. The move coordinator informed me that my items had been sitting in the warehouse in New Jersey until the day of expected delivery in Florida because they could not find a container for my items to ship down. Unacceptable.

3. One of my large furniture pieces (my dresser) was shipped to ARIZONA instead of Florida. I have STILL NOT received it and the estimate for arrival at the warehouse in Florida is over 1 month after it was picked up in Philadelphia. Completely unprofessional and unacceptable.

4. I was delivered the completely wrong mattress. Nobody knows where my mattress is and I am left with somebody else's mattress. Disgusting.

5. Significant damage to multiple pieces of furniture including end tables and cocktail tables. The claims process is a nightmare.

6. Customer service is absent at this company - I asked the moving coordinator to speak with a supervisor multiple times and my request was unanswered and avoided.

Please avoid this company as I would not want anyone to go through the horrendous experience I have gone through so far.

Move size: 1 Bedroom Home Service cost: $4580

I was impressed with Sinclair.  They picked up on time, dropped off on time, and were couteos and respectful the whole time. One loose item was broken while loading, but they were honest about it, and the foreman offerred to pay for it on the spot. I would definitely use them again if I still live in the Philly area. The price was $2369 for a 2 BR house.  I packed myself, but they disassembled the large furniture, loaded everyting, unloaded everything, and re-assembled the furniture. It took 2 days from pickup to delivery.

Service cost: $2369

I have already sent a review.  From start to finish, an outstanding job!!  Hi Brittany,   I just wanted to pass this along to you and please forward to your superiors.  Our move went so smoothly that people don't believe me when I tell them.  Jason, who did our quote was very professional!  He even took his shoes off before entering our apartment! We greatly appreciated his thoroughness!!  As for you Brittany, you were always very courteous and returned calls/emails in a timely manner. Your friendly manner was very comforting!!   As for our pack and load, Michael and Leon were outstanding!! Professional and polite!!  They worked very hard and treated our "stuff" very gently!! I can't say enough good things about those two!!  Our household goods arrived without so much as a scratch!!  Excellent job!!   We received the same care from the Salt Lake City guys Bruce, Joe and Stephanie..I will forward another email to them as well!   I will also complete the online survey as well.   Again, please thank everyone for the great service!!   We hope not to need you again soon, but when we do, we will be sure to think of you first.  .

Service cost: $5180

Excellent job! This was a small move of household goods from an apartment in Philadelphia to Sinclair's storage. Everything went smoothly.  Even though it was a small job from their perspective, they handled it as though I was a major customer. We arranged everything by email, as I had already left the apartment prior to the move.  They provided a cost estimate based on an inventory list.  Their estimate was competitive with other movers, and the actual charges were the same as the estimate.  They were very prompt in answering various questions about insurance, storage and other issues via email communication.  They arrived on time, which was very important in my case, as I had only a limited time window reserved for the freight elevator.   The crew was polite and friendly.  I would definitely use Sinclair again, and would recommend them to friends and family.
 .

Service cost: $1000

We relocated from Philadelphia to LA and had to renovate our new home in LA. So we hired Sinclair to move and put our stuff in storage for almost 2 years. The entire process, from pickup to delivery, was smooth. After 2 years, all of our items were delivered on-time and in great shape! The crews were extremely helpful and courteous plus our account executive, Nick, was very patience with our continuous requests. Sinclair/Mayflower made our entire move less stressful.

Service cost: $18000

I found Sinclair moving company on line. Bob Reeve delivered a well defined presentation to me with an estimate and details in person. I had another major moving company come out as well to give me an estimate. There was no comparison between the two presentations. Bob was extremely professional and explained everything about the move with explicit explanations. Julie from Sinclair orchestrated the entire move from the beginning to the end with her professionalism and sincere concerns to make the move happen without any complications. Marvin and Ken were assigned to come out to make the physical move happen. They worked extremely well with each other and with me personally as well. Marvin and Ken kept asking me throughout the moving process what particular needs I had to ensure my satisfaction. They were more than polite and professional from the start of the move until the end. Julie from Sinclair followed up with me the next working day with explanations of the contract and was truly concerned about my satisfaction. The entire move was completed "without a hitch" to say the least! Sinclair Moving and Storage, Inc. come highly recommended in every respect!!

Service cost: $1500

I recently sold my home, and had to put the majority of my belongings into storage until I could find a place to move into. The people at Sinclair were nothing short of amazing. From the moment I called them to schedule a consultation for costs, etc. through the gentlemen who came and packed up my house, straight through the delivery of my belongings to my new home it was pure professionalism. The office staff was always available to answer my questions and the movers themselves were courteous, efficient and friendly. I happened to have the same team pick up my belongings and deliver them. Everything arrived exactly as it was packed - not a nick of damage; and it all sat in their storage facility for almost four months. I would not hesitate to recommend Sinclair movers to anyone.

Move size: 3 Bedroom Home Service cost: $2100